General Terms and Conditions with Customer Information Contents
Prices and terms of payment
Delivery and shipping conditions
Retention of title
Liability for defects (warranty)
Online Dispute Resolution
1.1 For all orders over our on the web page www.grandeko.com attainable on-line shop by consumers and entrepreneurs the following general trading conditions (AGB) apply.
1.2Consumers within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity attributable. Entrepreneur in the sense of these terms and conditions is a natural or legal person or a legal partnership, which acts in the execution of a legal transaction in the exercise of their commercial or independent professional activity.
2.1 The product descriptions contained in the online shop of the seller do not constitute binding offers by the seller, but serve to make a binding offer by the customer.
2.2 The customer may submit the offer via the online order form integrated into the online shop of the seller. In this case, after the customer has placed the selected goods in the virtual shopping cart and has gone through the electronic ordering process, by clicking on the button concluding the ordering process, the customer submits a legally binding contract offer in relation to the goods contained in the shopping cart.
The seller can accept the offer of the customer within five days,
by sending to the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation at the customer is authoritative, or
by delivering the ordered goods to the customer, in which case the access of the goods to the customer is decisive, or
by asking the customer to pay after submitting his order.
If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day following the date on which the offer is sent by the customer and ends on the fifth day following the dispatch of the offer. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.
2.4 The obligation to deliver falls if we ourselves are not supplied on time and correctly and the lack of availability are not responsible. If the goods are unavailable, we will inform you immediately.A prepayment made by you will be refunded immediately.
2.5 We save the text of the contract and send you the order data and our terms and conditions by e-mail zu.Die terms and conditions, you can view at any time here on this page.
2.6 Prior to the binding submission of the order via the seller's online order form, the customer can recognize possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. As part of the electronic ordering process, the customer can correct his input via the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.
2.7For the conclusion of the contract, only the German language is available.
2.8 Order processing and contacting usually take place via email and automated
Order processing takes place. The customer has ensured that the e-mail address provided by him for the order processing is correct, ie at this address the e-mails sent by the seller can be received. In particular, with the use of SPAM filters, the customer has made sure that all emails sent by the seller to third parties commissioned with the order processing can be delivered.
3.1 Consumers are in principle entitled to a right of withdrawal.
3.2 Further information on the right of revocation results from the revocation instruction of the seller.
4) Prices and terms of payment
4.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices that include statutory value added tax. If applicable, additional delivery and shipping costs are specified separately in the respective product description.
4.2 The following payment methods are basically available in our shop:
Payment in advance
If you select the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.
By submitting the order, you also submit your credit card information to us at the same time.
After your legitimacy as a legitimate cardholder, we request your credit card issuer immediately after the order to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. You'll get more information during the ordering process.
The payment transaction will be carried out automatically by PayPal immediately thereafter.
5) Delivery and shipping conditions
5.1 The delivery of goods takes place on the way to the delivery address specified by the customer, unless otherwise agreed.
5.2 If the transport company sends the goods back to the seller, as delivery to the customer was not possible, the customer bears the costs for unsuccessful shipping. This does not apply if the customer is not responsible for the circumstance leading to the impossibility of service delivery or if he was temporarily prevented from accepting the service offered, unless the seller has informed him of the service a reasonable time in advance would have. Furthermore, this does not apply to the cost of the consignment, if the customer exercises his right of withdrawal effectively. For the return costs applies in case of effective exercise of the right of withdrawal by the customer to the provision made in the cancellation policy of the seller.
5.3 Pickup is not possible for logistical reasons.
6) Retention of title
With respect to consumers, the seller retains title to the delivered goods until full payment of the purchase price owed.
7) Liability for defects (warranty)
7.1 If the purchased item is defective, the provisions of the statutory liability for defects shall apply.
7.2 The customer is requested to complain to the deliverer of delivered goods with obvious transport damage and to inform the seller thereof. If the customer does not comply with this, this has no effect on his legal or contractual claims for defects.
8.1 We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents
-in violation of life, body or health
- in case of intentional or grossly negligent breach of duty
- with guarantee promise, as far as agreed
- as far as the scope of the product liability law is opened.
In case of breach of essential contractual obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contracting party may regularly rely (so-called cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the liability shall be at the amount of the contract limited to foreseeable damage that typically has to be expected.
8.2 Otherwise claims for damages are excluded.
9) Redemption of action vouchers
9.1 Vouchers that are issued by the seller free of charge as part of promotions with a specific period of validity and that can not be purchased by the customer (hereinafter "action vouchers"), can only be redeemed in the vendor's online shop and only during the specified period.
9.2 Individual products may be excluded from the coupon promotion, provided that a corresponding restriction results from the content of the promotional coupon.
9.3 Action vouchers can only be redeemed before the completion of the order process. Subsequent offsetting is not possible.
9.4 Per order, only one action coupon can be redeemed.
9.5 The value of the goods must be at least equal to the amount of the action voucher. Any remaining balance will not be refunded by the seller.
9.6 If the value of the action voucher is insufficient to cover the order, one of the other payment methods offered by the seller may be chosen to settle the balance.
9.7 The balance of an action coupon is neither paid in cash nor interest.
9.8 The action voucher will not be refunded if the customer returns the goods fully or partially paid for with the action voucher as part of his statutory right of cancellation.
9.9 The Promotional Voucher is transferable. The Seller may make a redeeming payment to the respective holder who redeems the Promotional Voucher in the Seller's online shop.This shall not apply if the Merchant has any knowledge of the non-entitlement, negligence or lack of representation of the relevant Holder.
10) Applicable law
The law of the Federal Republic of Germany shall apply to all legal relations between the parties, excluding the laws governing the international purchase of movable goods. In the case of consumers, this choice of law shall apply only insofar as the protection provided by mandatory provisions of the law of the state in which the consumer has withdrawn his usual indemnity has not been enforced.
11) online dispute resolution
11.1The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a point of entry to out-of-court settlements of disputes arising from online purchase or service contracts involving a consumer.
- The sale of the bidder participationa dispute resolution procedure BEFORE a consumer arbitration board neither committed nor ready.