refund policy
1. Returns and right of withdrawal
Right of withdrawal for consumers and voluntary return conditions
(A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity.)

2. Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day

2.1 on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;

2.2 on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

2.3 on which you or a third party named by you, who is not the carrier, has taken possession of the last partial consignment or the last piece, provided that you have ordered goods that are delivered in several partial consignments or pieces;

2.4 In order to exercise your right of cancellation, you must email us: shop@grandeko.com

2.5 To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

3. Consequences of cancellation
3.1 If you cancel the contract within 14 days, we will have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have a different type of delivery than ours) have chosen the cheapest standard delivery offered), if the item value is more than 40 EUR *, to be paid back immediately and at the latest within fourteen days after receipt of the return shipment, on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

3.2 We can refuse repayment until we have received the goods back or until you have provided proof that the goods have been returned, whichever is the earlier. This applies unless other arrangements have been agreed with the seller.

3.3 You have to send back or hand over the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract.

4. The right of withdrawal expires prematurely for contracts
4.1 for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
4.2 for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
4.3 for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery..