Grandeko.com is committed to selling only high-quality products
but we understand there may be a time when you need to exchange or return something you've bought.
We will willingly refund or offer an exchange within 28 days of purchase, provided you have proof of purchase and the product is unused and in its original packaging. Exclusions apply.
Please note that all refunds will be made back to the original tender type. For your protection, in store refunds to credit or debit cards will only be processed if the cardholder is present.
Exclusions from Grandeko’s returns policy
We are unable to offer refunds or exchanges on the following items, unless faulty:
Custom made items: made to measure curtains, blinds and accessories, Cut to length fabric.
For more information on how to return an item, please select from the options below.
Please note that all refunds will be made back to the original card used to make the purchase.
For items bought on-line or via the telephone, and returned via Collect+ or a collection, your refund will be processed when the product is received back into our fulfilment centre. This normally takes up to 2 weeks.
For items returned to a Grandeko.com store, the refund usually takes around 2-5 working days to reach your account, depending on how quickly your credit/debit card company processes the refund.