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    A. Cancellation policy
    Withdrawal
    You have the right to withdraw from this contract within fourteen days without giving any reason.
    The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

    In order to exercise your right of withdrawal, you must notify us (e-mail: shop@grandeko.com) by means of a clear statement (eg a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

    In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

    Consequences of the cancellation
    If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

    You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

    You bear the immediate costs of returning the goods.

    You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

    Exclusion or premature termination of the right of withdrawal
    The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

    General information
    1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
    2) Please do not return the goods to us unfree.
    3) Please note that the above-mentioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

    B. Withdrawal form
    E-mail address*

    Your name *

    Order number*

    Product name *

    Current Address (If a warranty replacement request is made, this address will be used as the current shipping address unless otherwise stated.)

    defect description

    Images: Add image or proof of purchase.